Shipping at LifeVantage

LifeVantage Shipping Information

LifeVantage will being using the following shipping policy as of 1 August 2024.

New Zealand Shipping Policy

Order Type	Shipping Rates
All orders $280 or above	$9.00 Flat Rate Shipping
All orders $279.99 or below	Standard Shipping Rates, starting at $11.00 per order
New Consultant enrolment order with a subscription of 150 SV+	FREE
New Customer enrolment order with a subscription	FREE

• Standard shipping rates start at $11.00
• Standard shipping time is 7-10 days
• Express and expedited shipping will be charged at normal market rates for all orders.
• Shipping charges are calculated after all discounts (discount codes, credits, Friends and Family, etc.) and before taxes.

International Shipping Policy

For our friends across the globe, see the International Shipping Policy below:

All orders that meet or exceed the amounts below ship for free (whether you are a subscriber or not).*

Canada	Mexico	Great Britain	France	Netherlands	Ireland	Germany	Italy	Belgium	Spain	Austria
CA$150	M$4850	£130	€120	€130	€130	€125	€140	€125	€130	€130

*Shopping cart size (in any single order, minimum order threshold may not be spread out across multiple orders) may vary, but the order amount excluding any shipping costs must match or surpass the thresholds listed above for each market.

New Zealand Shipping Policy FAQs

Why are shipping rates changing?	Global shipping rates have seen an increase this year. LifeVantage has covered a substantial amount of that cost for our Customers; however, we need to adjust shipping rates to support continued growth. Rate changes will apply to flat rate shipping and standard shipping. Expedited shipping rates have not changed.
When does the new shipping policy go into effect?	1 August 2024
In which market(s) is this update to the shipping policy taking place?	This is an update to the US, Australia, and New Zealand shipping policy.
Will Customers and Consultants have different shipping policies?	Consultants are eligible for free shipping on their enrolment order when they set up a subscription for 150 SV or more. Customers are eligible for free shipping on their enrolment order when they set up a subscription at the same time. For repeat orders, both Consultants and Customers follow the same shipping policy.
If I have an active subscription, will the new shipping discounts be automatically added to my order or do I need to do anything?	If your order is above $280, flat rate shipping will automatically be applied. For subscription orders under $279.99, standard shipping rates apply.

LifeVantage Return Policy

Customers are entitled to a 100% product satisfaction guarantee. If for any reason, a Customer is unhappy with their LifeVantage product, they may return the product within thirty (30) days of purchase for a 100% refund, minus any shipping and handling costs. After 30 days of purchase, only unopened product that is in a resalable and restockable condition, with at least 6 months remaining before its expiration date may be returned within twelve (12) months of purchase and shall receive a 100% refund, less a 10% handling and restocking fee and any shipping and handling costs, conditioned upon the receipt of a Return Merchandise Authorization (“RMA”), issued through Customer Support. Customers are responsible for returning any products to LifeVantage within 10 business days of issuance of the RMA or said products will not be eligible for return. Please allow for up to twenty (20) days from the time that the product is received for the refund to be processed.

For any further questions or concerns, please contact customer service at nzs upport@lifevantage.com or call 0800-424-302.

Terms & Conditions

Order must meet the threshold prior to tax or shipping costs.
Orders given free freight qualifying for free shipping will typically be shipped via Ground. Where available, if a shipping method other than Ground is chosen, additional shipping charges may apply and will be added separately.
Any changes to standard ground shipping may incur additional charges
Qualifying orders must select free ground shipping at checkout in order to receive the free shipping promotion.
For orders being shipped to LifeVantage markets outside the market of purchase, please see our terms and conditions for the destination country.
Your orders may only be shipped within your authorized country.

Exclusive Products Customer Products Consultant Products
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30 June 2024

Shipping at LifeVantage

LifeVantage will being using the following shipping policy as of 1 August 2024.

New Zealand Shipping Policy

International Shipping Policy

New Zealand Shipping Policy FAQs

LifeVantage Return Policy

Terms & Conditions

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